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Terms & Conditions

CANCELLATION POLICY

Public Day Tours – 48 hours prior to tour date no charge
Private Day Tours – 72 hours prior to tour date no charge
Public Overnight Tours – 7 days prior to tour date no charge (Public Overnight Tours require a $150 non-refundable deposit at the time of booking)
Private Overnight Tours:
A 10% non-refundable credit card deposit is due at time of booking. This deposit amount may change depending on potential upgrades – our Reservations Manager will discuss this with you. You will not be charged the deposit until we confirm your requested dates. The balance due date will be discussed based on length of tour.

**DETOURS does not offer refunds or credits for cancelled flights.(unless we are notified outside the cancellation period) We HIGHLY recommend booking your tour on a date that occurs at least two days after you arrive. Please call our office if you have any questions.

**DETOURS does not offer refunds or credits for Covid or other illnesses.

DETOURS offers door-to-door service from select Phoenix, Scottsdale, and Tempe hotels and resorts. DETOURS acts as an agent for the attractions available on their tours and shall not be held responsible for any inconvenience, loss, injury, or damage that results from the acts or omissions of any company or person operating such attractions.

DETOURS reserves the right to alter itineraries and routes due to conditions beyond our control, such as traffic construction, weather and safety, and is not responsible for viewing conditions due to weather. All tour duration, pick-ups and return times are approximate.

DETOURS reserves the right to determine vehicle selection.

Tour guide gratuities are not included in price unless otherwise stated.

A credit card is required to hold and guarantee all bookings. DETOURS accepts all major credit cards.

DETOURS may cancel a tour if minimum number of guests is not met.

Children under the age of 3 are not permitted on public tours. All minors under the age of 18 must be accompanied by a parent, legal guardian, or adult chaperone.

DETOURS is not responsible for items left in tour vehicles.

DETOURS PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

READ PRIVACY POLICY